Return Policy

  • If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

  • Please note the following exceptions to our return and refund policy:

    • Returned items must have tags still on and be returned in original product packaging
    • Returned items must have no visible signs of wear or use

  • To initiate a return, please complete the following steps:

    • Get in touch using our contact form and let us know which products you would like to return
    • Print the prepaid return shipping label that you will receive by email

    • Send all items back to us using the label provided

 

Get Support

You can reach us in the following ways

  • Welford on Avon, Warwickshire
  • 07774212635
  • hello@handmadeurns.co.uk
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