Shipping Policy

• All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  
  
• We offer £75.00 flat rate shipping to USA, Canada, Australia & New Zealand. For other countries please get in touch using the contact form and we will get a quote for you.
  
  
• You can skip the shipping fees with free local pickup at my studio.  To arrange this please use the contact form to get in touch after your purchase.
  
  
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Phil Irons Woodturning/Handmade Urns is not responsible for these charges if they are applied and are your responsibility as the customer.
  
  
• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
  
  
• If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us by using the contact form with your name and order number, and we will look into it for you.
  
  
• We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
  
  
• In the event that your order arrives damaged in any way, please email us as soon as possible using our contact form with your order number and a photo of the item’s condition.
  
  
• We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
  
  
• If you have any further questions, please don't hesitate to contact us by using our contact form.